The Power of Automated IT Management
2020 has turned into the year when artificial intelligence and technology finally move beyond the hype and become a necessary addition to business operations. There’s no doubt that IT is at the heart of the business transformation that will drive future success.
To fulfil their full digital potential, organisations must find a way to deliver IT service management and IT operations management that work in unison, to improve service quality, speed up operations, reduce costs, offer greater insight into performance and boost the end‑user experience.
- How can businesses increase agility and lower costs by consolidating legacy tools into a modern, easy-to-use service management solution in the cloud?
- How will AI affect ITSM and its role in the future?
- What are the main challenges IT leaders are facing today in this constantly evolving digital work environment?
- How can ITSM and ITOM work together to drive better business outcomes?