The IT Leaders’ Virtual Roundtable

An exclusive online discussion for IT leaders of prominent firms across the Asia Region

Ortus Club, in collaboration with ServiceNow, brought together a select group of IT professionals within the IT Service Management and IT Operations Community to discuss the evolution of IT and how AI will impact the discipline going forward.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers.

The Power of Automated IT Management

2020 has turned into the year when artificial intelligence and technology finally move beyond the hype and become a necessary addition to business operations. There’s no doubt that IT is at the heart of the business transformation that will drive future success.

To fulfil their full digital potential, organisations must find a way to deliver IT service management and IT operations management that work in unison, to improve service quality, speed up operations, reduce costs, offer greater insight into performance and boost the end‑user experience.

  • How can businesses increase agility and lower costs by consolidating legacy tools into a modern, easy-to-use service management solution in the cloud? 
  • How will AI affect ITSM and its role in the future?
  • What are the main challenges IT leaders are facing today in this constantly evolving digital work environment? 
  • How can ITSM and ITOM work together to drive better business outcomes?

 9:50 am: Guests to check-in online
10:00 am: Welcome by The Ortus Club
10:05 am: Introduction of participants
10:15 am: Discussion instigated by the moderator and continued by the group
11:20 am: Lucky draw & closing
11:30 am: End of session

ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit

Wednesday, 19th of August, 2020

10:00 AM (GMT+8)

Attended by: 

Head of IT Governance at the Ministry of Defence (MINDEF)
Head of IT & SAP, Country Lead and Digital Transformation at Ingram Micro
Head of IT at DRB-HICOM
Head of Group Information Systems at CK Hutchison
Head of Digital & Technology at Keppel Land China 
Head of Engineering at Taskworld Inc.
Head of Telco and Orderhub & Operations at Nokia
Head of Enterprise Applications & Database at Amazon
Director of IT, Digital and Commercial at Coca-Cola Bottling Investments 
VP of Security & IT at ExpressVPN
VP of Group Operations & Technology at OCBC Bank

Hosted by:

Martie BautistaThe IT Leaders’ Roundtable