The IT Leaders Luncheon

An exclusive lunch discussion for IT Leaders and Executives of prominent companies in Singapore

Hosted by ServiceNow, The IT Leaders Luncheon is set up to offer a relaxed and intimate forum for CIOs, CTOs, IT and Cyber Security decision makers of prominent firms in the Singapore to discuss, debate, and share experiences over a fine dining experience.

Join us for an afternoon over a topical discussion while we share experiences and learn from industry peers.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: All discussions abide by the Chatham House Rule.

IT leaders and decision makers of prominent firms in Singapore.

Job titles include: CEOs, CIOs, CTOs, Heads of IT and other relevant executives responsible for IT.

Attendance is by invitation only and is complimentary for those invited.

Digital Transformation: The 8% Who Made It Happen

According to a Bain report, global companies tend to focus and invest in four main digital objectives: simplifying business processes, changing the way they engage with customers, redesigning products or services, and defining quantifiable objectives. Yet, only 8% of them have been able to achieve their targeted outcomes.

Rather than looking at the 92% still struggling to succeed, organizations should ask themselves how they can reach their targets by using technology to unlock productivity and enable change. Best practices include AMEX GBT which managed to save 18,000 hours annually, gaining 99% of productive time; MGM which reached their 5-second agent response timegoal on its primary chat-based support channel; or Virgin Trains which increased their customer satisfaction by 50 points, leading to a 20% reduction in operating costs.

  • What are some other examples of companies that reached their digital transformation goals?
  • Is there a secret formula to success? What is it?
  • What is it that most frequently represents a roadblock?

11:30 am: Registration and Networking
12:00 pm: Welcome by The Ortus Club and a short address by ServiceNow
12:10 pm: Discussion instigated by the moderator and continued by the group over lunch
1:45 pm: Closing & Lucky Draw

The Fullerton Hotel
1 Fullerton Square, Singapore 049178

Wednesday, 4th of March 2020

The Fullerton Hotel, Singapore

Apply to attend The IT Leaders Luncheon.
Alternatively, you can register by emailing Enia Mapa (

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