The IT Leaders Luncheon

An exclusive breakfast discussion for IT Leaders and Senior Executives of prominent companies in Kuala Lumpur

Hosted by ServiceNow, The IT Leaders Luncheon is set up to offer a relaxed and intimate forum for C-level executives and IT leaders of prominent firms in Kuala Lumpur to discuss, debate, and share experiences over a fine dining experience.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: All discussion abide by the Chatham House Rule.

CIO, CTO, SVP, VP, AVP, Head, and Director of IT and other relevant technology leaders of prominent firms in Kuala Lumpur.

Attendance is by invitation only and is complimentary for those invited.

Transforming the IT Value Chain


Creative leverage of technologies is driving digital transformation and causing disruption in every industry today. Therefore, digital transformation should be on every organisation’s agenda. Yet according to IDC’s prediction, despite 30 percent of Global 2000 companies having allocated capital budget equal to at least 10 percent of revenue to fuel their digital strategies in 2020; most of the expected results will fail to materialize.

In this session, we will explore the common root causes for the low success rates of digital strategies, patterns of disruptions, and the pivotal role of IT Value Chain in the overall digital transformation agenda. Learn how you can transform the impact, speed and delivery of IT and provide impactful service delivery experiences.

We’ll also be discussing these points:

  • The approach organizations should consider to effectively implement digital strategies
  • The drawbacks that can arise from digital transformation and the way to address them
  • The alignment of current IT frameworks with industry standards to support digital transformation agenda
  • The consolidation of legacy IT services to achieve optimal efficiency through management of an entire organization’s business processes on a single system of record

11:30 am: Registration and Networking
12:00 pm: Welcome by The Ortus Club and a short address by ServiceNow
12:10 pm: Presentation by Nathalie Tousignant, Senior Principal Product Manager at ServiceNow
12:25 pm Discussion instigated by the moderator and continued by the group over Lunch
1:45 pm: Closing & Lucky Draw

The Ritz-Carlton, Kuala Lumpur
168, Jalan Imbi, Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

  • CPO at AirAsia
  • Group Head of IT Strategy & Architecture at Axiata Group
  • Head of Digital Transformation at Axiata Celcom
  • Head of Customer Experience at Astro
  • Head of Regional Strategic Management at CIMB
  • Head of Digital Architecture at British American Tobacco
  • Head of IT Transformation at Bank Negara

Thursday, 12th of March 2020

The Ritz-Carlton, Kuala Lumpur

Apply to attend The IT Leaders Luncheon
Alternatively, you can register by emailing Enia Mapa (

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