The IT Leaders’ Virtual Roundtable

An exclusive virtual discussion for IT and Technology Leaders in Hong Kong

Hosted by Service Now, The IT Leaders’ Virtual Roundtable was set up to offer a relaxed and intimate forum for leaders responsible for information technology and digital transformation of selected firms in Hong Kong.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers.

Digital Transformation: The 8% Who Made It Happen

As the COVID-19 crisis continues to affect the global economy, digitalisation has now become essential for operational resilience and to ensure business continuity. According to a Bain report, global companies tend to focus and invest in 4 main digital objectives: simplifying business processes, changing the way they engage with customers, redesigning products or services, and defining quantifiable objectives.

Nevertheless, only 8% of global companies were able to achieve their targeted business outcomes. But rather than looking at the 92% still struggling to find success, organisations should ask themselves how they can reach their targets by using technology to streamline business processes, unlock productivity and enable change. Digital transformation is no longer just an option but a requirement.

Best practices include AMEX GBT which managed to save 18,000 hours annually, gaining 99% of productive time; MGM which reached their 5-second agent response time goal on its primary chat-based support channel; or Virgin Trains which increased their customer satisfaction by 50 points, leading to a 20% reduction in operating costs.

  • Is there a secret formula to success? What is it?
  • What is it that most frequently represents a roadblock?
  • What are some of the hurdles and challenges that IT leaders are facing as a direct result of the global pandemic?

10:20 AM: Guests encouraged to sign-in and wait in the waiting area
10:30 AM: Ortus Welcome and ServiceNow Speaker Introduction​​
10:35 AM: Interactive Discussion​​
11:50 AM: Closing and Lucky draw

Franco is a digital and innovation lead at Daimler in South East Asia. He is involved in IT projects involving system integration and data center operations with a strong focus on project planning at the most efficient time. He holds a strong technical skillset in IT technology and is able to liaison between technical and non-technical persons.

ServiceNow (NYSE: NOW) is making the world of work, work better for people. Their cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.

Friday, 15th of May, 2020

10:30AM (HKT)

Attended by:

Deputy CTO at HKBN
Head of Technology at ICBC (ASIA)
GM of IT Infrastructure, Operations, and Security at Cathay Pacific
Group Director of Digital at Jardine Mattheson
Director of Digital Learning at Li & Fung
Director of Group Tech Services at FWD
AD of Information Security at Hong Kong Broadband Network

Hosted by:

Martie BautistaThe IT Leaders’ Roundtable