Hosted by KMC Solutions, the Jupiter Dinner was an exclusive, invitation-only dinner for leaders in prominent BPO companies. It was an inaugural event in Cebu.
We brought together business leaders for a topical dinner discussion on the changing landscape of the Filipino BPO market. This particular event was held in the private dining room of the Anzani Restaurant last Wednesday, 4th of November.
Changes are happening quickly in the BPO world. In order to not be left behind it is crucial that the Philippines pay close attention to trends that have the potential to alter the industry. If the country fails to keep pace with the changing landscape, it could well find its economic growth stagnating further. As the demand for non-voice services continues to rise, there is a growing need for what has been described as Knowledge Process Outsourcing (KPO).
Currently in the Philippines, call center and voice operations make up about two-thirds of the BPO sector, however the government has recognized the trend moving towards KPO. As such, it is attempting to create an attractive investment environment, and is working with companies in order to identify key areas of specialization and training needed to create a competitive workforce.
The Philippines comes 21st globally in people skills and availability because of qualities such as level of education, relevant experience, language capabilities, size and availability of the labor force. On the other hand, the Philippines ranks 42nd out of 50 countries in terms of business environment. It ranks low since the Philippines has relatively great country risk, low country infrastructure and cultural exposure, as well as low security against piracy and intellectual property theft. Overall, the Philippine IT-BPO industry has the potential to be at the forefront of the global BPO race.
6:30 pm: Arrival and drinks reception
7:00 pm: Welcoming and opening address
7:10 pm: Dinner discussion on “The changing landscape of the Filipino BPO market” initiated by the moderator and continued by the group
8:00 pm: Dinner is served as the discussion is brought to a close
9:00 pm: Change of seats before dessert
Anzani Restaurant, Cebu City
Bellini Champagne Lounge and Live music Bar, Panorama Heights, Nivel Hills, Lahug, Cebu City, 6000 Cebu
Executive Director of Operations at J.P. Morgan
Operations Manager at Alorica Philippines, Inc
Chief HR Officer at QBE
HR Manager at Manulife Business Processing Services
Country Financial Officer at Qualfon
COO at BMC Group Asia Inc.
Founder & Director at Cebu Digital Outsourcing Solutions
CEO at Taking You Forward
HR Manager at Elementz Interactive Inc.
Director at Atelier Lumikha
Founder at IdeaRobin
Co-Founder and CEO at Arcanys
CEO at Flings Incorporated
Founder and President at Mynd Consulting
GM and Founding Partner at Elementz Interactive
CEO at Aztec BPO
Operations Manager at eBusinessBPO
HR Head at NCR Corporation
CEO at GO-VA
CEO at WiXLu
Head of HR at Stream
COO at Alliance Software
Head of HR at Outbounders