There’s a new X in town: WX = Work Experience
The relationship between Employee Experience (EX) and Customer Experience (CX) is starting to be well documented, and disengaged employees put digital transformation at risk. Personalized EX will be the key to driving employee retention and engagement, and equally important, a prerequisite for successful
customer experience initiatives.
Research from the Center for Information Systems Research (CISR) at MIT Sloan School of Management shows that organizations with the best employee experience achieve business benefits, including double the customer satisfaction, twice the innovation, and 25 percent greater profitability compared to competitors. Creating sustainable business value requires a much broader approach across technology, operations, culture, and employee experience. This is what workplace experience (WX) is all about.
We will be discussing:
- How will an enhanced workplace experience drive innovation from within?
- How is Robotic Process Automation (RPA) impacting the workplace experience?
- How does an improved employee experience create a competitive advantage for businesses?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Avanade
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
Artemis Grill & Sky Lounge
138 Market St, #40-01 CapitaGreen, Singapore
Chief Executive Officer of NTUC Health Co-operative
Chief Executive Officer of KrisShop Pte Ltd
Chief Financial Officer of Rolls-Royce Power Systems
Chief Digital Officer of Economic Development Board
Chief Data Officer of Monetary Authority of Singapore (MAS)
Group Chief Technology Officer of The Coca-Cola Company
Group Chief Information Officer of The Coca-Cola Company
SVP, Technology Risk & Control of DBS Bank
SVP, Group Transformation Office of ComfortDelGro
VP, PEX & RPA of OCBC Bank
VP, Group Transformation of Singapore Post
VP, Digital Platform Operations of Mediacorp
VP, Digital of Chubb
VP & Head, Digital Business of NTUC Income
VP & Head, Innovation Technology of ST Logistics
Head, IT Security of Singapore Pools
Global Head, Digital Experience of BHP
Group Head, IT of Keppel Capital
Business Transformation Lead of Trafigura
Regional Human Resources of Heineken Asia Pacific