There’s a new X in town: WX = Work Experience
The relationship between Employee Experience (EX) and Customer Experience (CX) is starting to be well documented, and disengaged employees put digital transformation at risk. Personalized EX will be the key to driving employee retention and engagement, and equally important, a prerequisite for successful
customer experience initiatives.
Research from the Center for Information Systems Research (CISR) at MIT Sloan School of Management shows that organizations with the best employee experience achieve business benefits, including double the customer satisfaction, twice the innovation, and 25 percent greater profitability compared to competitors. Creating sustainable business value requires a much broader approach across technology, operations, culture, and employee experience. This is what workplace experience (WX) is all about.
We will be discussing:
- How will an enhanced workplace experience drive innovation from within?
- How is Robotic Process Automation (RPA) impacting the workplace experience?
- How does an improved employee experience create a competitive advantage for businesses?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Avanade
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
Artemis Grill & Sky Lounge
138 Market St, #40-01 CapitaGreen, Singapore
CEO at NTUC Health Co-operative
CEO at KrisShop Pte Ltd
CFO at Rolls-Royce Power Systems
Chief Digital Officer at Economic Development Board
Chief Data Officer at Monetary Authority of Singapore (MAS)
Group CTO at The Coca-Cola Company
Group CIO at The Coca-Cola Company
SVP of Technology Risk & Control at DBS Bank
SVP of Group Transformation Office at ComfortDelGro
VP of PEX & RPA at OCBC Bank
VP of Group Transformation at Singapore Post
VP of Digital Platform Operations at Mediacorp
VP of Digital at Chubb
VP & Head of Digital Business at NTUC Income
VP & Head of Innovation Technology at ST Logistics
Head of IT Security at Singapore Pools
Global Head of Digital Experience at BHP
Group Head of IT at Keppel Capital
Business Transformation Lead at Trafigura
Regional Human Resources at Heineken Asia Pacific