There’s a new X in town: WX = Work Experience
The relationship between Employee Experience (EX) and Customer Experience (CX) is starting to be well documented, and disengaged employees put digital transformation at risk. Personalized EX will be the key to driving employee retention and engagement, and equally important, a prerequisite for successful
customer experience initiatives.
Research from the Center for Information Systems Research (CISR) at MIT Sloan School of Management shows that organizations with the best employee experience achieve business benefits, including double the customer satisfaction, twice the innovation, and 25 percent greater profitability compared to competitors. Creating sustainable business value requires a much broader approach across technology, operations, culture, and employee experience. This is what workplace experience (WX) is all about.
We will be discussing:
- How will an enhanced workplace experience drive innovation from within?
- How is Robotic Process Automation (RPA) impacting the workplace experience?
- How does an improved employee experience create a competitive advantage for businesses?