The Manufacturing Café Series

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August 11th, 2021

 

1:00 PM – 2:00 PM
EASTERN TIME (ET)

 

Hosted By:

microsoft, Digital, business, executives, IT, technology

ABOUT

TOPIC

WHO SHOULD ATTEND?

Senior executives in North America are invited to join this virtual roundtable on the topic “Exceptional experiences and revenue growth with world-class field service”. The knowledge-sharing event will be guided by an expert moderator who will drive stimulating discussion between attendees in a closed and confidential environment. Attendance is by invitation only, complementary and registration is limited to a certain number of guests per event.

This event is part of a special “Café Series,” which delivers an engaging discussion on hard-hitting topics and provides a complimentary metal coffee tumbler, artisan coffee, and virtual entertainment.


Exceptional experiences and revenue growth with world-class field service

Leading manufacturers understand that field service is far more than simply installing and maintaining products already in use. It is an opportunity to deliver exceptional customer experiences, a trove of information for improving product quality and innovation, and increasingly an avenue to develop new, often more profitable, revenue streams.

Across these different touchpoints, better decision-making has become more viable with the introduction of increasingly sophisticated technologies, as organizations now look to adapt their end-to-end operations.

  • How will leveraging IIoT and next-generation connectivity tools help companies unlock new services and revenue streams?
  • Can AI and ML enable the improvement of product quality and innovation and deliver exceptional user experiences?
  • What modern field service productivity tools deliver better experiences to field service workers and customers?

Job titles include VO of OPPs, COOs, VPs of Field Service, VPs of Customer service, Directors of Operations, Field Service Managers, Field Logistics Managers and other decision-makers in North America.

S P E A K E R S

Jennifer Johnson

Director, North American Industry Lead – Manufacturing
Avanade

Dan Cefaratti

North American Field Service Lead
Avanade


A G E N D A

12:45 PM: Live Music


1:00 PM: Check-in and Welcome


1:05 PM: Trends in the Industry


1:10 PM: Interactive Session


1:40 PM: Presentation from Avanade, Real-world Examples


1:50 PM: Live Music

Hosted by:

                                 microsoft, Digital, business, executives, IT, technology

MeganThe Manufacturing Café Series