Automating Customer Interactions: Hype or Hope?
Creating a personalized service and delivering a seamless customer experience over multiple channels is something that consumers expect.
Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific customer, a company can deepen relationships and facilitate transactions.
We will be discussing:
- Are automated customer interactions improving customer experience?
- What are the best examples of companies that are doing customer support really well?
- What are the best ways to measure customer satisfaction today?
6:30 pm: Arrival of guests and reception
7:00 pm: Introduction by Ortus and short address from 7.ai
7:10 pm: Discussion instigated by the speaker and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
425 S Financial Pl, 40th Floor, Chicago, IL 60605
Deputy COO of Central Data at Citadel Financial
SVP of Marketing at Guaranteed Rate
VP at Ameriprise Financial
SVP & Head of Fintech Engagement at Morningstar
Head of Finance, IT, Projects and M&A Integration at Motorola Solutions
Managing Director of Customer Service Operations at Evolent Health, Inc.
COO of Alternative Markets at Zurich North America
Senior Product Director of Hotel Distribution at Carlson Wagonlit Travel
VP of Client Operations at TransUnion
Director at GoAnalytix
Senior Director of Brand Management – Sears & Kmart at Sears Holdings Corporation
Director of Business Development at Guaranteed Rate
Senior Director of North America Customer Success at Veeva Systems
Marketing Automation Manager at Gallagher
Chief of Quality & Transformation Officer at Morningstar
Senior Director of Global Operations at Carlson Wagonlit Travel