Hosted by KMC Solutions and Sprout, the Pluto Dinner was an exclusive, invitation-only dinner for business leaders and change makers within BPO companies in and around Central Luzon. This was part of an event we had hosted across the Philippines, starting from Manila and venturing to Cebu.
This particular event was held in the private dining room at the Yats Restaurant last Wednesday,11th of November and touched upon the changing landscape of the Filipino BPO market.
Changes are happening quickly in the BPO world. In order to not be left behind it is crucial that the Philippines pay close attention to trends that have the potential to alter the industry. If the country fails to keep pace with the changing landscape, it could well find its economic growth stagnating further. As the demand for non-voice services continues to rise, there is a growing need for what has been described as Knowledge Process Outsourcing (KPO).
Currently in the Philippines, call center and voice operations make up about two-thirds of the BPO sector, however the government has recognized the trend moving towards KPO. As such, it is attempting to create an attractive investment environment, and is working with companies in order to identify key areas of specialization and training needed to create a competitive workforce.
But what must be accomplished by the BPO sector to maintain its competitiveness?
- Development of stringent legal frameworks for the industry
- Education and an increase in citizen awareness on developments in ICT
- Development of the industry’s human resource pool
- Establishment of additional and necessary infrastructures.