The Rena Dinner

An exclusive dinner discussion for senior executives responsible for customer experience

Artificial Intelligence (AI) can seem like a remote concept, a technology more applicable to the likes of Apple and Tesla than the average business. But while this may have been true a couple of years ago, things are changing fast.

Almost every business is now using AI to some extent and it’s no longer just a novelty; it’s generating insights that guide decision-making and drive critical business processes. Most importantly of all, it’s helping businesses get closer to their customers than ever before.

We will be discussing:

  • What is the role of AI in customer engagement?
  • What are the benefits of automation & AI?
  • Tangible examples and use case scenarios of companies implementing AI

6:30 pm: Arrival and drinks reception
7:00 pm: Welcoming and opening address
7:10 pm: Dinner Discussion on “AI & Customer Experience: The Rise of the Intelligent Interaction” initiated by the moderator and continued by the group
8:00 pm: Dinner served as discussion is brought to a close
9:00 pm: Change of seats before dessert

La Sirena Restaurant

88 9th Ave, New York, NY 10011

Thursday, 25th of January

La Sirena Restaurant, New York

Attended by:

Chief Architect at Hewlett Packard Enterprise

Chief Growth Officer at Cigna

Director of Experience Design and Voice of Customer at The Hartford

Director of User Experience at FCB Health

General Manager of Customer Service at Delta Airlines

Global Head of Marketing Innovation at BNY Mellon

Global Head of Technology Marketing at BNY Mellon

Global Strategy Marketing Innovation Leader at Prudential Financial

Group VP National Merchandising and Selling at Macy’s

Head of Core and Cloud at Ericsson

Head of Customer Experience at HSBC

Head of Lending Product Management and Customer Experience at HSBC

Principal of Strategy, Innovation and Business Development at Dell

Senior Director and COO at Johnson & Johnson

Senior Director of International Product Strategy and Customer Experience at Altice USA

Senior Director of Sales Operations at Luxottica

SVP and CTO at Verizon

SVP Brand Marketing at GoDaddy


VP of App Experience Engineering at American Express

VP of Market Trends and Consumer Insights Strategy at Macy’s

VP of Marketing & Communications at M&T Bank

VP of Policy at LendingClub

Hosted by:

Jess CirciThe Rena Dinner