The Retail Leaders Dinner

An exclusive dinner discussion for CX and Finance Leaders of prominent firms in Hong Kong

Hosted by Adyen, The Retail Leaders Dinner is set up to offer a relaxed and intimate forum for senior executives from Retail, Consumer Goods, and Hospitality companies in Hong Kong. Over dinner, we will be discussing and debating the role of payments in customer experience.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: All discussions abide by the Chatham House Rule.

C-level executives, CX and Finance leaders and other business decision makers of retail, travel & hospitality, e-commerce, and digital services sectors.

Shaping better customer experience through payments


When it comes to digital transformation, Hong Kong is surging ahead; and with the growing numbers of technological advancements making its way into the city, businesses are slowly seeing the need to upgrade their customer experience. With customers shopping fluidly across multiple channels, the challenge is to make the experience – including the payments experience – as seamless as possible.

Companies are increasingly seeing payment systems and choices as a point of difference in a competitive and crowded marketplace. By completely changing the way companies handle customer payments, they can easily streamline and speed up their daily operations, as well as redefine the customer experience for the better.

Join us to discuss:

  • How can companies deliver a successful payments strategy and seamless consistent experience across multiple channels and geographies?
  • Where do payments fit into the wider customer experience proposition?
  • What do customers really seek from their payment experience?
  • How can payments can be a strategic partner in your business planning?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Adyen
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

2nd Floor, Grand Hyatt Hong Kong, 1 Harbour Road, Wan Chai, Hong Kong

Thursday, 27th of February 2020

Grissini, Hong Kong

Hosted by:

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