The Retail Leaders’ Virtual Roundtable

An exclusive online discussion for senior retail leaders of prominent firms in Singapore

Senior executives in Singapore are invited to join this virtual roundtable with whisky tasting on the topic “How self-service enables customer experience”. The knowledge-sharing event will be guided by an expert moderator who will drive stimulating discussion between attendees in a closed and confidential environment. Attendance is by invitation only, complementary and registration is limited to a certain number of guests per event.

Job titles include COOs, CDOs, CIOs, CTOs, CMOs, Head of Innovation, Digital Transformation Manager and other business decision-makers in Singapore.

Attendance is by invitation only and is, of course, complimentary.

How self-service enables customer experience

Over a year into the pandemic, consumer behaviour continues to evolve. Customers no longer wish just to be ‘right’. They now want more control, safety, and efficiency throughout the commodities purchase journey. As a result, retail companies are enabling self-service through various innovations, particularly in the checkout stage.

Organisations understand that to adapt successfully, they must repurpose staff to more value-adding activities and develop their online logistics. In their pursuit of reducing friction and driving productivity, leaders look to a comprehensive mix of tools that can be easily onboarded while giving their customers the flexibility they need, revolutionising the entire process.

  • How has the concept of self-service changed over the past decade?
  • What challenges do companies commonly face concerning a self-service strategy?
  • What new technologies are shaping the way organisations enable self-service?

4:00 pm: Ortus Master of Ceremonies to make introductions
4:05 pm: Short Introduction by Diebold Nixdorf
4:15 pm: Whiskey Introduction
4:25 pm: Introduction of Participants
4:35 pm: Discussion instigated by the moderator & continued by the group
5:30 pm: Discussion closed by moderator, end of session

Thursday, 16th of September, 2021

4:00 PM SGT

Hosted by:

MeganThe Retail Leaders’ Roundtable Discussion