Accelerating Innovation through Digital Transformation
Digital transformation. It’s disrupting nearly every industry and impacting what it means to deliver a great customer experience. Companies that ignore it risk their very survival; but those that embrace it can dramatically improve customer satisfaction and drive greater value—without driving additional costs.
With the continuous rise of digital transformation, it is becoming a necessity for companies to take advantage of new technologies that create personalized, predictive and effortless customer experiences. Thus, the application of digital transformation will enable your company to remain relevant and competitive in your respective industry.
We will be discussing
- How can digital transformation improve customer experience nowadays?
- In what ways has digital transformation changed customer experience?
- What is the importance of creating personalized and predictive customer experience?
- How is your company coping with the new technologies arising from digital transformation?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from 7.ai
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
Benoit Restaurant, 60 W 55th St, New York, NY 10019, USA
Chief Digital Officer at Conduent
Chief Customer Officer at AIG
President, Altice USA News at Altice USA
VP Strategy, Innovation & Operations at Gartner
VP, Global Marketing at Mastercard
Global Director of User Experience at AmTrust Financial
Global Head of Digitization and Automation at J.P. Morgan
Global Head of Production at Philip Morris International
Head of Global Integration, Customer & Digital Experience (CDE) at Citi
Sr Director, Global Marketing, Luxury & Lauren at Ralph Lauren
Sr Director, Customer Experience at Fareportal
Director Strategic Planning, Global Technology and Operations at Metlife
Director, Client Experience Strategy at BNY Mellon
Director Strategic Execution, Technology at JetBlue Airways
Director, Digital Operations (Luxury and Wholesale brands) at Ralph Lauren
Manager, B2B Marketing, Global Acceptance & Strategic Growth at Mastercard
Senior Manager, Digital and Customer Experience at EY