The Reya Dinner

An exclusive dinner discussion for executives responsible for customer experience in New York

Accelerating Innovation Through Digital Transformation


Digital transformation. It’s disrupting nearly every industry and impacting what it means to deliver a great customer experience. Companies that ignore it risk their very survival; but those that embrace it can dramatically improve customer satisfaction and drive greater value—without driving additional costs.

With the continuous rise of digital transformation, it is becoming a necessity for companies to take advantage of new technologies that create personalized, predictive and effortless customer experiences. Thus, the application of digital transformation will enable your company to remain relevant and competitive in your respective industry.

We will be discussing:

  • How can digital transformation improve customer experience nowadays?
  • In what ways has digital transformation changed customer experience?
  • What is the importance of creating personalized and predictive customer experience?
  • How is your company coping with the new technologies arising from digital transformation?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from [24]
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Benoit Restaurant
60 W 55th St, New York, NY 10019, USA

Tuesday, 19th of February 2019

Benoit Restaurant, New York City

Attended by:

Chief Digital Officer of Conduent
Chief Customer Officer of AIG
President, Altice USA News of Altice USA
Vice President, Strategy, Innovation & Operations of Gartner
Vice President, Global Marketing at Mastercard
Global Director, User Experience of AmTrust Financial
Global Head, Digitization and Automation of J.P. Morgan
Global Head, Production of Philip Morris International
Head, Global Integration, Customer & Digital Experience of Citi
Senior Director, Global Marketing, Luxury & Lauren of Ralph Lauren
Senior Director, Customer Experience of Fareportal
Director, Strategic Planning, Global Technology and Operations of Metlife
Director, Client Experience Strategy of BNY Mellon
Director Strategic Execution, Technology of JetBlue Airways
Director, Digital Operations (Luxury and Wholesale brands) of Ralph Lauren
Manager, B2B Marketing, Global Acceptance & Strategic Growth of Mastercard
Senior Manager, Digital and Customer Experience of EY

Hosted by:

Jess CirciThe Reya Dinner