The Reya Dinner

An exclusive dinner discussion for executives responsible for customer experience in the New York Area

Hosted by [24], The Reya Dinner is set up to offer a relaxed and intimate forum for CX professional in the New York City to discuss, debate and share experiences over dinner.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: All discussion abide by Chatham House Rules.

CX professionals and executives responsible for customer experience from selected companies in Greater New York. Attendance is by invitation only and is complimentary for those invited.

Accelerating Innovation through Digital Transformation

Digital transformation. It’s disrupting nearly every industry and impacting what it means to deliver a great customer experience. Companies that ignore it risk their very survival; but those that embrace it can dramatically improve customer satisfaction and drive greater value—without driving additional costs.

With the continuous rise of digital transformation, it is becoming a necessity for companies to take advantage of new technologies that create personalized, predictive and effortless customer experiences. Thus, the application of digital transformation will enable your company to remain relevant and competitive in your respective industry.

We will be discussing

  • How can digital transformation improve customer experience nowadays?
  • In what ways has digital transformation changed customer experience?
  • What is the importance of creating personalized and predictive customer experience?
  • How is your company coping with the new technologies arising from digital transformation?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from [24]
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Benoit Restaurant, 60 W 55th St, New York, NY 10019, USA

  • Director, Client Experience Strategy at BNY Mellon
  • Managing Director, Head of Digital Strategy at J.P.Morgan Chase & Co.
  • Global Head of Corporate Marketing at BNY Mellon
  • Global Head of Digitization and Automation at J.P. Morgan
  • Chief Administrative Officer at Metlife
  • Global Customer Analytics Leader at Pfizer
  • Global Director of User Experience at AmTrust Financial
  • Vice President – Product and CX at Altice USA
  • Vice President at Metlife
  • SVP, Head of Digital Communications at Philip Morris International
  • SVP, Citi Digital (DCX) at Citi
  • VP Strategy, Innovation & Operations at Gartner
  • President, Altice USA News, of Altice USA
  • Chief Administrative Officer at Metlife
  • Head of Global Integration, Customer & Digital Experience (CDE), of Citi
  • Vice President, Digital, of New York Life Insurance
  • Director Strategic Execution, Technology, of JetBlue Airways
  • + other executives responsible for customer experience

Tuesday, 19th of February 2019

Benoit Restaurant, New York City

Apply to attend The Reya Dinner. Please note that attendance is by invitation only and is complimentary for those invited.

Hosted by:

Jess CirciThe Reya Dinner