Our chairperson, Mr. Mark McGrath, lead the discussion, before opening it out to the floor. The topics were:
- Innovators are driving disruption in the Financial Services industry like never before. These disruptors are targeting the “soft under belly” of traditional banks & lending institutions in the lucrative business & personal lending space. What is your institution doing to stave off and compete with them?
- Many of the disruptors in Fintech are using technology to deliver improvements in costs and customer experiences. What have you seen that is disturbing or challenging your market share?
- With 71% of Millennials preferring to see their dentist, rather than deal with a bank (according to a recent study) – how will your organization change this attitude?
6:30 pm: Arrival and drinks reception
7:00 pm: Welcoming and opening address
7:10 pm: Dinner discussion on “The evolution of customer experience in the financial service sector” initiated by the moderator and continued by the group
8:00 pm: Dinner is served as the discussion is brought to a close
9:00 pm: Change of seats before dessert
Park Hyatt Hotel, Sydney
7 Hickson Rd, The Rocks NSW 2000, Australia