The Sepia Dinner

An exclusive dinner discussion for leaders in the Australian lending and financial service sector

Our chairperson, Mr. Mark McGrath, lead the discussion, before opening it out to the floor. The topics were:

  1. Innovators are driving disruption in the Financial Services industry like never before. These disruptors are targeting the “soft under belly” of traditional banks & lending institutions in the lucrative business & personal lending space. What is your institution doing to stave off and compete with them?
  2. Many of the disruptors in Fintech are using technology to deliver improvements in costs and customer experiences. What have you seen that is disturbing or challenging your market share?
  3. With 71% of Millennials preferring to see their dentist, rather than deal with a bank (according to a recent study) – how will your organization change this attitude?

6:30 pm: Arrival and drinks reception
7:00 pm: Welcoming and opening address
7:10 pm: Dinner discussion on “The evolution of customer experience in the financial service sector” initiated by the moderator and continued by the group
8:00 pm: Dinner is served as the discussion is brought to a close
9:00 pm: Change of seats before dessert

Park Hyatt Hotel, Sydney

7 Hickson Rd, The Rocks NSW 2000, Australia

Wednesday, 19th August 2015

Park Hyatt Hotel, Sydney

Attendees:

Head of Business Development at Rate Setter

COO at BOQ Specialist

CEO at CAPE Credit Union

Finance Director at Bluestone

General Manager at RACV

CEO at SG Capital

Head of Risk at HLB Mann Judd

Chairman at CFIA

MD at Balmain Corporation

Chief Risk Officer at Teachers Mutual Bank

Strategy Development Officer at Zurich

CEO at Chuffed

COO at Community First

COO at Society One

Executive Chairman at Direct Money

CFO at SmartSalary

President at NRMA Secured Car Loan

Hosted by:

Jess CirciThe Sepia Dinner