Automating Customer Interactions: Hype or Hope?
Creating a personalized service and delivering a seamless customer experience over multiple channels is something that consumers expect.
Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific customer, a company can deepen relationships and facilitate transactions.
We will be discussing:
- Are automated customer interactions improving customer experience?
- What are the best examples of companies that are doing customer support really well?
- What are the best ways to measure customer satisfaction today?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from 7.ai
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
Dragonfly Restaurant, Dallas
2332 Leonard St, Dallas, TX 75201, USA
Chief of Staff of Digital Technology & Customer Experience at Fannie Mae
SVP, Head of Digital Self Servicing at Citi
SVP, Social Channels and Digital Customer Experience at Citi
SVP of Strategic Planning at Wells Fargo
SVP of Customer Experience at Dallas Fort Worth International Airport (DFW)
Global Head of Integrated Marketing at Moneygram International
Head of Global Digital Marketing at Moneygram International
VP of Analytics at Goldman Sachs
VP of Business Development at Wells Fargo
VP of Product Marketing, Demand Generation, & Marketing Analytics at Freeman Company
VP of National COE Treasury Sales Group Mgr-Government, Healthcare, Higher Education and Not for Profit at J.P. Morgan
VP of Global Procurement Services, Strategies, and Planning at Epsilon
AVP of Technology Digital & Insights at AT&T
AVP, Head of Research & Analytics – Global Strategy and Development at Dallas Fort Worth International Airport (DFW)
AVP of Marketing Channel Specialist at Bank of America
Managing Director, Global Head ofConsumer Information Security at Citi
Senior Director of Marketing Operations at Tenet Healthcare
Director of IT Operations and Digital Experience at AT&T
Director of Customer Care at Fannie Mae
Director of Member Services at Alliance Rx Walgreens Prime
Director of Business Marketing Product Management & Development at AT&T