Automating Customer Interactions: Hype or Hope?
Creating a personalized service and delivering a seamless customer experience over multiple channels is something that consumers expect.
Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific customer, a company can deepen relationships and facilitate transactions.
We will be discussing:
- Are automated customer interactions improving customer experience?
- What are the best examples of companies that are doing customer support really well?
- What are the best ways to measure customer satisfaction today?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from 7.ai
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
The Lambs Club
130 W. 44th St. New York, NY 10036
COO of Retail Annuities at New York Life Insurance
COO of Client Services & Technology at TIAA
COO at Scotiabank
CIO of Finance Global Operations at General Electric
CMO at Phone.com
CEO at Ubiquity Global Services
Global VP of Brand Social at GoDaddy
Chief Data Officer at 1800-Flowers
Group CEO at CoCreativ
Head of Client Data Analytics at Morgan Stanley
VP at NRG Energy
VP at Morgan Stanley
VP of Corporate Development at QVC
Global Head of Communications at BNY Mellon
Senior Director of Customer Experience at Comcast NBC Universal
Director of User Experience at FCB Health
Senior Director of Digital Products at Visa
Customer Experience Lead at Citi
Assistant Managing Director at Starbucks
Managing Director at Comcast