The Themis Dinner

An exclusive dinner discussion for C-level Executives of prominent firms in Australia

The Digital Evolution within Australian Contact Centers

 

The digital age has transformed the way in which the Australian consumers communicate. Today, customers expect to be able to communicate using multiple channels including websites, blogs, vlogs and social platforms.

These new communications channels provide new opportunities for improved customer engagement and increased revenue. But, if not properly leveraged, these can also backfire, siloing different segments of important customer data away from each other and leaving the contact center leader and customer alike frustrated.

The Ortus Club is bringing together a select group of Australian customer service and contact center business leaders to discuss and share knowledge on the specific challenges faced in adopting a more digitized approach to customer engagement. We will be discussing:

  •  Cultural challenges faced by the increase in complexity
  •  The digital technology journey and it’s adoption challenges
  •  The perception of call center digital transformation in light of other digital transformation initiatives within the business
  • Other specific challenges raised during the discussion
6:30 pm: Arrival of guests and reception
7:00 pm: Introduction by Ortus and short address from [24]7.ai
7:10 pm: Discussion instigated by the speaker and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Otto Ristorante
8/6 Cowper Wharf Rd, Woolloomooloo NSW 2011, Australia

Thursday, 20th of September 2018

Otto Ristorante, Sydney

Attended by:

CEO at Lexer
CEO at ORIX
Head of Customer Services at Telstra
Head of Customer Strategy & Experience at Ausgrid
Head of Strategic Partnerships at Australia Post
Head of Customer Success at Intuit
Head of Data Analytics and Research at HCF
Head of Transformation and Change at QBE
Head of Digital at Foxtel
Head of UX and Design at FlexiGroup
Director of Product and Channel Development at NAB
Director of Australian Business Consulting and Solutions at NSW BC
Non-Executive Director at iSelect
Partner at Mercer
Group Executive of International & New Business at nib health funds
Customer & Reputation Advocate at BUPA
Digital Experience Manager at Citi
General Manager of Customer Experience Transformation at AGL Energy
General Manager of NextGen at Travelex

Hosted by:

Jess CirciThe Themis Dinner