The Transforming CX Dinner

An exclusive dinner discussion for CX leaders from Toronto's fast growing firms

Transforming CX with an Automation-First Strategy

 

Customer expectations are changing as digital channels serve as viable gateways for on-demand support. And yet, customer support failures continue to plague most companies. Repetitive tasks such as updating credentials, checking account details, and scheduling a call can be automated without flooding your call center – but only with the right AI-powered platform. CX leaders are seeking solutions that exceed customer expectations, while offering features that allow the company to scale and expand. How ready is your business for an automation-first support strategy?

  • How is AI helping agents provide better customer service?
  • What types of customer service interactions represent the best opportunities for automated interactions?
  • What are some strategies for achieving optimal human capital with digital transformation?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Ada
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Mains are served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Leña Restaurante
176 Yonge St., Toronto, ON M5C 2L7

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Tuesday, 19th of November 2019

Leña Restaurante, Toronto

Attended by:

COO of AIG Insurance Company of Canada
SVP, Operations of Sleep Country Canada
VP, Customer Experience of Rakuten Kobo
VP, Digital Performance of TD
VP, IT Planning, Reporting & Governance of Enercare
Director, Client Success & Support of VersaPay
Director, Business Intelligence & Customer Success of FinanceIt
Director, Digital of Flight Centre Travel Group
Global Director, Digital Marketing & Communications of G Adventures
Director, Retail Products, Customer Engagement, and Retention of Scotiabank
Director Catering & Client Services of MLSE
Director, Customer Experience of Mejuri
Director, Customer Experience of Sleep Country Inc
Director, CRM & Lifecycle Marketing of Mejuri
Director, Retail Customer Solutions of Scotiabank
Director, User Experience of Financeit
Director, Asset and Client Services, Mortgage Operations of Manulife
Director, Data Labs, Customer Insights, Data & Analytics of Scotiabank
Director, Strategy & Innovation of Equifax
Director, Marketing Technology of Hudson’s Bay Company
Director, Lending in Operations, Operations Management of FinanceIt
Senior Manager, Global Innovation of Scotiabank
Senior Product Manager, Machine Learning & AI Platforms of BMO Financial Group
Customer Experience Analytics and Strategy of BMO Financial Group
Client Experience Leader of Equifax
BMO Innovation Fund of Bank of Montreal

Hosted by:

JamieThe Transforming CX Dinner