Enabling Agility in Your Utility Organization


April 14th, 2021


1:00 PM – 2:00 PM


Hosted By:

microsoft, Digital, business, executives, IT, technology




This event is part of the unique “Café Series” hosted by Microsoft Business Applications and Avanade’s Professional Services. The interactive discussions and virtual entertainment involved are tailored to utility company senior leaders responsible for operations, human resources and service-related roles. As a bonus, all attendees will receive a complementary metal coffee tumbler and artisan coffee.

Turning utility companies into more agile and adaptable organizations 

The current business environment has made it clear that agility and adaptability are emerging as the most critical characteristics utility companies can develop, not just to weather the current crisis but also to emerge with the ability to thrive in the digital economy. 

A significant number of these companies are not able to pivot quickly across the entirety of their business. From workforce transformation to asset maintenance, supply chain, production, and service, the ability to adapt rapidly to changing business conditions is critical for company efficiency and survival. How can utility leaders incorporate strategies that will allow them to create agile, adaptable, and resilient operations?

  • How are utility companies leveraging technology to increase their agility? 
  • How are leaders facilitating successful workforce transformation?
  • Is AI already providing organizations with greater insights and predictability?

The Café Series is tailored to senior leaders responsible for operations, human resources, and service-related roles.  

Job titles include but are not limited to COOs, VPs, Heads, Directors, and General Managers responsible for Operations, Field Service/Operations, Customer Experience, Innovation, and the like. 


Dan Cefaratti
Sales Account Executive

Dan has over 25 years of experience as a Sales Account Executive and Pre-Sales Consultant with a deep understanding of Dynamics CRM and ERP. Dan has assisted organizations of all sizes- at all levels- to understand their business issues and how to fix them while aligning to the corporate vision. Dan has a deep understanding of Utilities, Banking, Project Accounting, Field Service, Project Management, Business Intelligence, ERP, and CRM.

John Gorbach
Group Manager – Business Applications Offering Lead

John Gorbach comes from the Energy & Utilities industry spending over 15 years at one of the largest Energy & Home Services organizations in North America & the UK. John’s lead various verticals including Field Operations, M&A, and Non-Commodity areas of the business along with Digital Transformation (Field Service, Augmented Reality, Data & AI).

Hany Soliman
Americas Business Leader – Energy

Hany Soliman is the Energy Industry’s Americas Regional Business Leader and started his career in the energy industry as a field engineer for Schlumberger with more than 10 years in leadership positions across Europe, Africa, the Middle East, North and South America. His responsibilities included field operations leadership in West Africa and the Gulf of Mexico as well as global data management programs for ADNOC (U.A.E.), BP (UK) and PDVSA (Venezuela).

In his role as Business Leader, Hany is the WW Energy team focal point for the field sales and marketing leadership in the Americas. Hany’s responsibilities include championing opportunities for strategic enterprise customers, leading digital transformation engagements and landing strategy.


1:00 PM: Guest Login

1:10 PM: Interactive Session

1:40 PM: Presentation from Avanade, Real-world Examples

1:50 PM: Q&A

2:00 PM: End of Session

Martie BautistaThe Utilities Café Series