The Viya Dinner

An exclusive dinner discussion for C-level, CX Leaders, and Senior Executives responsible for innovation and digital transformation of prominent firms in Los Angeles

Accelerating Innovation Through Digital Transformation

Digital transformation is disrupting nearly every industry and is impacting what it means to deliver a great customer experience. Companies that ignore it risk their very survival; but those that embrace it can dramatically improve customer satisfaction and drive greater value—without driving additional costs.

As customer expectations continue to rise and they increasingly demand experiences that value their time – found that 56% of customers are more loyal to brands who understand their priorities and preferences – it’s become a necessity for companies to take advantage of new technologies that create personalized, predictive and effortless experiences. Undergoing a digital transformation today will enable your company to remain relevant and competitive in your respective industry tomorrow.

We will be discussing:

  • How digital transformation can revolutionize and improve customer experiences
  • Strategies for achieving optimal human capital with digital transformation
  • Why creating personalized and predictive customer experiences is now imperative
  • How your company can cope with new technologies arising from digital transformation

6:30 pm: Arrival and drinks reception
7:00 pm: Welcoming and opening address
7:10 pm: Discussion instigated by the moderator and continued by the group
8:10 pm: Dinner served as the discussion is brought to a close
9:00 pm: Change of seats before dessert

Fig & Olive
8490 Melrose Pl, West Hollywood, CA 90069, USA

Tuesday, 5th of March 2019

Fig & Olive, Los Angeles

Attended by:

Chief Experience Officer of Bryant Group
Chief Technology Officer of NanoVentures
Chief Customer Officer of Nano Banc
Senior Vice President, Brand Development of 20th Century Fox
Senior Vice President, Customer and Operational Services of Southern California Edison
Senior Vice President, Operations of Nano Banc
Vice President, Digital Marketing of Viking Cruises
VP, Front End Product Development of Sony
Managing Director, Marketing of Union Bank
Global Director, Digital of Medtronic
Senior Director, Customer Service of Trojan Battery Company
Executive Director, Digital Operations for Apple of TBWA\Media Arts Lab
Director, Corporate Strategy of Amgen
Director, Customer Service at FuelCell Energy
Director, Web & Marketing Technology of Charter Communications
User Experience/Digital Transformation Strategist of
Global Director, Commercial Excellence & Innovation of Amgen

Hosted by:

Jess CirciThe CX Dinner