The Zendesk Showcase India

Bringing together Business Leaders responsible for Customer Experience

There’s no blueprint for doing business right now. But one thing is for sure: as each day brings new challenges and unknowns, customer interactions count more than ever.

The Zendesk Showcase India brings together business leaders to help answer the big questions facing organisations today. You’ll learn how to maintain seamless experiences with a remote workforce, working towards a ‘new normal,’ and hear from brands that are thriving in the face of adversity.

You’ll also connect with delightful people online, so you can expand your community during this siloed time.

10:00 am IST – Welcome to The Zendesk Showcase Idia

10:10 am – Responding, managing, and leading during a pandemic

10:20 am – Service-First CRM

10:30 am – The New Normal: Business as (Un)usual

10:40 am – Empowering support teams in a crisis and beyond

10:50 am – 10-minute Break

11:00 am – An India Perspective

11:10 am – India CX Leaders Panel

11:30 am Live Q&A


Welcome to Zendesk Showcase India – While we can’t be with you in person, we can welcome you with open arms! Zendesk will set the virtual stage for the exciting event ahead.

Responding, managing and leading during a pandemic – Join Riccardo Pasto from Forrester as he discusses the steps in responding to, and leading through a crisis; including setting up a framework for sound decision-making.

Service-First CRM – A global pandemic has only made Zendesk more keen to help reduce friction between companies and customers. Join their CEO Mikkel as he walks through our recent service-first solutions and product announcements.

The New Normal: Business as (Un)usual – Hear from Tom Keiser about how Zendesk is helping employees, customers, and the business navigate from crisis through rehabilitation to planning for a ‘new normal.’

Empowering support teams in a crisis and beyond – Now that your support team is remote, how do you keep them empowered, productive, and happy? Zendesk’s Chief Customer Officer shares lessons around remote teams, higher support volumes, and empathetic responses.

India Breakout – We will then break out into small groups based on geographical region.

An India Perspective – A look at the unique challenges business leaders are facing in the Indian subcontinent

India CX Leaders Panel – A panel discussion led by Indian business leader on the specific issues they have observed and what the new norm for India now looks like.

Live Q&A – A chance for you to ask some questions of the panellist and of the other attendees in the session.


Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to start-ups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition.

Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk is headquartered in San Francisco and operates offices worldwide. Learn more at

The Ortus Club

The Ortus Club hosts knowledge-sharing discussions for senior executives, globally. It has been providing an environment for business leaders to come together and share experiences on specific business topics.

Thursday, 14th of May 2020

10:00AM IST

Please register via the form below. Alternatively, you can email Rhij Janda ( to register.

                                                                                                               Hosted by:




    CEO and Founder, Zendesk



    ANZ Head of CX Research, Forrester



    Chief Customer Officer



    Chief Operating Officer



    Senior Director of Events, Zendesk

    Martie BautistaThe Zendesk Showcase India