The IT Leaders’ Virtual Roundtable

An exclusive online discussion for IT leaders of prominent firms in India

Hosted by ServiceNow, the IT leaders Virtual Roundtable is set up to offer an intimate online forum for IT leaders from prominent firms in India. 

Our discussions are designed to be very inclusive and interactive, ensuring to leverage the wealth of experience from your senior peers.

Job titles include CIOs, CTOs, CISOs, Presidents, CEOs, Heads, VPs of IT and other relevant executives from prominent firms in India.

Attendance is by invitation only and is, of course, complimentary.

Digital Transformation: The 8% Who Made It Happen

According to a Bain report, global companies tend to focus and invest on four main digital objectives: simplifying business processes, changing the way they engage with customers, redesigning products or services, and defining quantifiable objectives. Yet, only 8% of them have been able to achieve their targeted outcomes.

Rather than looking at the 92% still struggling to succeed, organizations should ask themselves how they can reach their targets by using technology to unlock productivity and enable change. Best practices include AMEX GBT which managed to save 18,000 hours annually, gaining 99% of productive time; MGM which reached their 5-second agent response timegoal on its primary chat-based support channel; Virgin Trains which increased their customer satisfaction by 50 points, leading to a 20% reduction in operating costs.

– What are other case studies of companies that reached their digital transformation goals?
– Is there a secret formula to success? What is it?
– What is it that most frequently represents a roadblock when going through digital transformation?

1:50 pm: Guests to check-in online
2:00 pm: Welcome by The Ortus Club
2:10 pm: Introduction of participants
2:20 pm: Short address from COMPANY
2:30 pm: Discussion instigated by the moderator and continued by the group
3:15 pm: End of session


1:50 pm:  Guests to check-in online 
2:00 pm:  Welcome address by The Ortus Club
2:10 pm:  Presentation on “X” by Y
2:20 pm:  Demo by COMPANY
2:35 pm:  Open discussion and Q&A
3:15 pm:  End of session

ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.


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Thursday, 28th of May, 2021

10:00 AM


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