Wednesday, October 23rd, 2019



Hosted By:

We brought together senior peers involved in improving the customer experience within their respective organisations for an afternoon of learning and topical discussion.

As well as heard from our expert speakers, we discussed how consumer expectations and technology continue to evolve and how local and multinationals alike are adapting to this change.

2:00 pm – Guests arrive for registration and networking
3:00 pm  – Discussion 1:  “What’s trending in CX for tomorrow?”
3:30 pm – Discussion 2: “Get your business omnichannel-ready”
4:15 pm –  Discussion 3: “Taking a team-centric approach to smarter self-service”
5:00 pm – Happy hour drinks and canapes

The Pawn, Hong Kong
62 Johnston Road, Wan Chai, Hong Kong




Gordon Chu
Assistant Digital Product & Technology Manager
Asia Miles

Gary Wong
Head of Growth
Bowtie Insurance

Deepesh Trivedi
APAC Strategic Partnerships

The HK Showcase is one stop in a series of showcase events The Ortus Club and Zendesk have hosted globally. Other locations include:

Ciudad de México – 19th March 2019
Dallas – April 10th 2019
New York – May 22nd 2019
London – June 12th 2019
Chicago – July 18th 2019
São Paulo – August 7th 2019
Melbourne – August 15th 2019
Singapore – September 11th 2019
Taipei – November 27th 2019

Please click on the respective link to details of the event.

adminHong Kong Customer Experience Showcase