ZENDESK PRESENTS:

SHANGHAI CX LEADERS MEETUP

GRANDALL CULTURAL CENTER, SHANGHAI

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Tuesday , October 22nd, 2019

 

 

Hosted By:

About

 

As consumer expectations and technology continue to evolve, it’s more important than ever to focus on customer satisfaction and to provide timely and personalised support from any device or channel.

At this event, you will hear about the importance of Building a Strong Foundation for a Successful Customer Service Experience. You will also get a chance to mingle with industry peers and have the chance to exchange and share thoughts on CX opportunities and challenges.

  • Chief CXO, Chief Customer Officer, Chief Digital Officer
  • Chief Innovation Officer and Customer Innovation, eCommerce Leaders
  • Customer Service and Support Heads

  • CXO首席执行长,首席客户执行长,首席数据执行长
  • 首席创新执行长和客户创新执行长,电子商务领袖
  • 客服人员和支援人员

2:00 pm – 3:00 pm  |  Registration
3:00 pm – 3:30 pm  |  What’s trending in CX for tomorrow?
3:30 pm – 4:15 pm  |  Get your business omnichannel-ready
4:15 pm – 5:00 pm  |  Taking a team-centric approach to smarter self-service
5:00 pm – 6:30 pm  |  Zendesk Happy Hour

2:00 pm – 3:00 pm  |  报到
3:00 pm – 3:30 pm  |  CX未来趋势
3:30 pm – 4:15 pm  |  帮助企业全方位渠道准备就绪
4:15 pm – 5:00 pm  |  以团队为中心实现更智能的自助服务
5:00 pm – 6:30 pm  |  Zendesk休息时间

Grandall Cultural Center / 和丰邑-和丰剧场

No.190 Dagu Road, Huangpu District, Shanghai

上海市黄浦区大沽路190号

Tuesday, 22nd of October 2019

Apply to attend the Shanghai CX Leaders Meet Up.

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Hosted By:


GillianCX Leaders Meetup