As consumer expectations and technology continue to evolve, it’s more important than ever to focus on customer satisfaction and to provide timely and personalised support from any device or channel.
At this event, you will hear about the importance of Building a Strong Foundation for a Successful Customer Service Experience. You will also get a chance to mingle with industry peers and have the chance to exchange and share thoughts on CX opportunities and challenges.
- Chief CXO, Chief Customer Officer, Chief Digital Officer
- Chief Innovation Officer and Customer Innovation, eCommerce Leaders
- Customer Service and Support Heads
2:00 pm – 3:00 pm | Registration
3:00 pm – 3:30 pm | What’s trending in CX for tomorrow?
3:30 pm – 4:15 pm | Get your business omnichannel-ready
4:15 pm – 5:00 pm | Taking a team-centric approach to smarter self-service
5:00 pm – 6:30 pm | Zendesk Happy Hour
2:00 pm – 3:00 pm | 报到
3:00 pm – 3:30 pm | CX未来趋势
3:30 pm – 4:15 pm | 帮助企业全方位渠道准备就绪
4:15 pm – 5:00 pm | 以团队为中心实现更智能的自助服务
5:00 pm – 6:30 pm | Zendesk休息时间
Grandall Cultural Center / 和丰邑-和丰剧场
No.190 Dagu Road, Huangpu District, Shanghai
Apply to attend the Shanghai CX Leaders Meet Up.